Game rules
By entering the game you accept these rules. Not knowing them does not release you from responsibility.
1. Account
- You are responsible for the security of your account. Do not share your password – the team will never ask for it.
- Selling, trading or sharing accounts is not supported, and such accounts are not restored.
- Up to 3 active game windows per computer are allowed.
2. Fair play
- Bots, macros, speedhack, modified clients and any software that gives an advantage are forbidden.
- Bug abuse is forbidden. Report any bug you find on Discord – useful reports are rewarded.
- Selling items, Zen and accounts for real money is forbidden.
3. Behavior
- No insults, threats, racism or spam in chat.
- No scamming in trades. The team does not restore items lost in trades.
- Character and guild names must not be offensive or impersonate the team.
4. Penalties
| Violation | Penalty |
|---|---|
| Spam, insults | Mute 1–72 h |
| Trade scam | Ban from 7 days to permanent |
| Bug abuse | Removal of everything gained, ban up to permanent |
| Bot, hack, modified client | Permanent ban of all accounts |
| Real-money trading | Permanent ban |
The team: what you can expect from us
- We never ask for your password or your recovery code – not in the game, not on Discord, not by email.
- We contact you only from official places: team characters carry the [GM] prefix in the game; otherwise we write from the tickets on this website and the official Discord. Anyone else who claims to be the team is a scammer – please report them.
- The team does not sell or give away items, Zen, coins or VIP. Rewards come only from announced events and tournaments, and the winners are published.
- Team members do not take part in tournaments with prizes and do not lead guilds in Castle Siege.
- Every sanction is recorded with a reason and evidence. You can appeal with a “Ban appeal” ticket within 14 days – the appeal is reviewed by a different team member, not by the one who gave the sanction.
- Automatic systems (anti-cheat and the AI assistant) only make suggestions. A person always decides about a sanction.
- If a team member breaks these rules, open a ticket – it goes straight to the owner of the server.